Citizens Charter

The Fair Trading Commission is committed to playing its part in the drive for overall improvement in the provision of service by entities of the State. This Citizen’s Charter is a formal articulation by the Commission and its Staff to the citizenry of Jamaica of the intent to strive for the highest possible standards.

The Government of Jamaica is working towards attaining world standards in the public sector. A key component of this drive is the improvement in customer service within the public sector. It is now clear to everyone that globalization requires firms to compete with each other more intensely than before. It is very important that if we are to build the kind of society which we all want, then the organs of the State must treat with the citizenry of the country in a manner which is consistent with that vision of society.

The Commission and its Staff are committed to providing the highest possible quality of service to the people of Jamaica, in whose name we operate.

You may download the FTC Citizens Charter .

  • Last modified: April 12, 2017