2003 Reports

STATISTICAL REPORT ON CASES RECEIVED, INVESTIGATED AND RESOLVED

The table below shows the number of cases received, investigated and closed by the Fair Trading Commission during the calendar year 2003

CASE STATISTICS FOR CALENDAR YEAR 2003

PRODUCTS AND SERVICES Received Investigated Resolved
Airline Services 3 17 4
Apparel & Accessories/ Footware 18 28 12
Appliances 2 2 1
Auto Parts & Supplies 7 17 6
Banking/Credit Card 7 13 2
Cable Services 0 0 0
Cellular Phones 0 0 0
Computers 22 58 19
Educational Institutions 14 32 6
Financial Services 18 38 14
Food & Beverages 12 26 29
Furniture 36 66 18
Hardware & Household Fixtures 78 169 59
Internet 0 0 0
Insurance 5 7 2
Lotteries 3 6 3
Machine & Equipment 4 11 2
Motor Vehicle & Bikes 127 266 84
Office Equipment 1 6 2
Petroleum 6 12 6
Professional Services 9 17 0
Real Estate 8 14 7
Telecommunications 89 136 40
Transportation 0 6 1
Utilities 1 5 1
Other(2) 68 103 35
TOTAL 538 1055 333
Notes
1. Insurance includes Life, Health and Motor Vehicle Insurance
2. Other includes product areas such as Agriculture, Consumer Welfare, Health, Pharmaceuticals and Optometry. It also includes categories not listed in CCM (eg. Government Services)
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A review of the year 2003 indicates that a total of 538 cases were received, 1,055 cases were investigated and 333 cases were closed. The highest volumes of complaints related to the product areas indicated in the pie chart and table below. 'Motor Vehicles and Bikes' accounted for 25% of the total number of cases investigated; 'Hardware & Household Fixtures' for 16%; 'Telecommunications' for 13%; 'Furniture' , 'Computers' and ‘Financial Services each accounting for 6%, 5% and 4% respectively. The category 'Other' includes product areas such as Agriculture, Consumer Welfare, Health, Pharmaceuticals, Optometry and Government Services

 

The statistics below indicate that the calendar year 2003 has accounted for the second highest number of cases received by the FTC, since its inception. The table below shows the number of cases received, investigated and closed as well as the corresponding resolution rate for the last six years. The resolution rate has declined from 53% during the year 2002 to 32% during the year 2003. This resulted in the FTC closing 250 fewer cases during that period (from 583 cases in 2002 to 333 in 2003).

CASES RECEIVED, INVESTIGATED AND CLOSED CATEGORIZED BY BREACH FOR THE PERIOD JANUARY 1, 2003- DECEMBER 31, 2003.

Breach / Investigation Received Investigated Resolved
Abuse of a Dominant Position - 4 3
Double Ticketing 1 1 -
Failure to Supply at a bargain Price 1 1 -
FTC Initiated Investigation - 1 -
Misleading Advertising 457 927 281
Sale Above Advertised Price 1 1 -
Not Covered by the FCA 29 43 24
Not Under the ACT 1 1 -
Offences Against Competition 29 44 10
Request for Opinion / information 19 31 14
Sale Above Advertised Price - 1 -
TOTAL INVESTIGATED 538 1055 332

CASES RECEIVED, INVESTIGATED AND CLOSED
FOR THE CALENDAR YEARS 1998-2003

Year Received Investigated Closed Resolution rate
1998 430 802 540 67%
1999 349 611 280 46%
2000 371 702 458 65%
2001 485 729 231 31%
2002 602 1100 583 53%
2003 538 1055 333 32%

  • Last modified: June 16, 2017